Frequently Ask Questions ( FAQ'S )

WHERE ARE WE BASED?

Biker Motorcade operates globally and has representatives in the USA, Canada.

HOW SECURE IS MY PERSONAL INFORMATION

We adhere to the highest industry standard to protect your personal information. Your credit card information and personal details are encrypted during transmission using 256-bit SSL ( Secure Sockets Layer Technology ), the same level encryption used by large baks around the world.

HOW DOES SHIPPING WORKS

Biker Motorcade manufactured products in our US warehouse in order to provide you the best prices and best quality motorcycle helmets. This means all our orders shipped from local warehouses in USA via USPS, DHL, FedEx or Aramex.

HOW DO I CHECK THE STATUS OF MY ORDER?

After your order shipped out, a confirmation email with a tracking number and courier service company is sent to you via email address. Next, visit courier company service page such as USPS to track your order by entering tracking number provided in the email we sent you to your email address.

WHAT DO I DO IF NEED AN EXCHANGE?

Sometimes a return or an exchange are necessary, if you are not 100% satisfied with your purchases, please take advantage of our return and exchange policy. See the details on the Return Policy Page.

Still have questions? Contact us